These terms cover speaklocal.com, the free scan and the Speak Local app. By using any of them you agree to these terms. How we handle data is in the privacy policy.
The site and the free scan
This site describes the Speak Local platform and lets you create an account and subscribe to it. Descriptions of features, scoring and integrations reflect the product as it stands and may change as it develops.
The free scan is for checking websites you run or are thinking of working on. It is limited to three scans a day for each person, and it reads public pages the way a search engine does.
Accounts
An account belongs to an organization, and its owners and administrators decide who else can use it. Keep your password and any API keys to yourself, and tell us straight away if you think someone else has used them. You’re responsible for what is done through your account, including by the people you invite and the AI tools or apps you connect to it.
Plans and billing
Signing up doesn’t start a plan or a trial. Nothing runs until you choose a plan. Plans are billed monthly in advance through Stripe and may be cancelled at any time, which stops the next renewal; charges already made are not refunded on a pro-rata basis. Prices shown on this site are the prices in effect at the time of purchase and may change with notice.
Credits. Each plan comes with a monthly allowance of credits, which the tools spend as they work, for example on a rank check or an AI answer. The allowance resets at the start of each billing period, and unused credits don’t carry over. When it runs out, the tools that use credits stop until it resets, and nothing more is charged.
Changing plan. A move to a larger plan takes effect once the prorated difference for the rest of the period is paid, and that charge is made straight away. A move to a smaller plan takes effect at your next renewal.
Managed services
We also sell work on your website as a service: a one-time Website Tune-Up and a monthly Managed plan, each for one website. What each includes is described on the managed service page as it stands when you buy.
Website Tune-Up. Paid once, in advance. You can cancel for a full refund at any time before we start work.
Managed. Billed monthly in advance. You can cancel at any time, from the billing portal or by emailing us. Billing stops at the end of the month you have paid for, and charges already made are not refunded on a pro-rata basis.
Your accounts. Your website, domain and Google Business Profile stay yours, and you can withdraw the access you give us at any time. We publish nothing your customers will read without your approval.
The included plan. A Website Tune-Up includes one month of the Local plan, and Managed includes the Local plan for as long as it continues. Each ends when its included period ends.
Agencies. Work for agencies is quoted per client and follows the quote we agree.
Your websites and your visitors
Add websites to Speak Local only if you run them, have permission to work on them, or are tracking them as competitors. The competitor tools read public pages only.
If you put our analytics script, session recording or feedback tool on a website, you must have the right to do so, tell the site’s visitors about it in your own privacy notice, and get any consent the law requires before it runs. We handle that data for you, on your instructions, as the privacy policy describes.
Agencies and white label
On the Agency plan you can offer Speak Local to your clients under your own name, logo and web address. You’re responsible for your clients’ use of it and for what you promise them. Our agreement is with you.
Results
Scores, rankings, AI answers and recommendations come from automated checks and from other companies’ services, AI assistants among them, and they can be wrong or change from one day to the next. Search engines and AI assistants decide for themselves what they show and recommend. We don’t guarantee rankings, mentions in AI answers, traffic or leads, whether you use the app or our managed services; for managed services we commit to doing the work described.
Acceptable use
Don’t abuse the site or the app: no scraping of personal information, no attempts to disrupt the service or gain unauthorized access to it or to anyone else’s account, no using it to overload or get around the protections of someone else’s website, and no submitting information you don’t have the right to share. We may suspend an account that does any of these, or that isn’t paid for, and we’ll tell you why.
Intellectual property
The Speak Local name, logo, and site content are our property. You may not use them without permission, except as allowed by law. What you bring to Speak Local, and the reports it makes from it, stay yours to use.
Disclaimer
The site and the app are provided “as is,” without warranties of any kind. We are not liable for indirect or consequential damages arising from their use, to the fullest extent permitted by law.
Changes and contact
If these terms change, we’ll update this page and the date at the top. Questions? Email [email protected].